Customer
Support Page
Customer support is very important to us.
Therefore we have made sure that you can reach someone 24 hours a day - 7 days a week.
Below are the most common support questions.
I can't view the videos.
This problem rarely exists since we have made all of our video clips using the new
Microsoft format. They will play on your Window's Media player, which comes standard with
Windows. If you have an older version of Windows, you can Click Here to
Download the Latest Windows Media Player for Free. Not only will it play almost every
type of video file, but also it will display them at a higher quality.
I have an Apple Computer. Can I still view the videos?
Absolutely! Microsoft has developed a Media Player for the Apple. Click Here to
Download the Apple Media Player by Microsoft for Free.
If you joined our site AFTER FEBRUARY 17th 2005 you may terminate automatic rebilling with
CC-Bill at any time by Clicking
Here.
No matter when you cancel automatic rebilling, your account will remain active through the
end of the term for which payment has been received.
We would like to keep you as a customer, so if there is something that we can add to
the site, to keep you as a member, please contact us.
I have lost my username-password.
Not a problem. If you joined our site BEFORE FEBRUARY 17th 2005, you Click Here to email BHE, or call 1-800-298-7054. You
may call 24 hours a day - 7 days a week. This is a toll free number in the U.S. and
Canada. Anywhere else call 1-770-682-3999.
If you joined our site AFTER FEBRUARY 17th 2005, Click Here, to lookup your password
instantly on-line on the new CC-Bill system. Or U.S. users may call (888) 906-0666.
If you are outside the U.S. you may call (888) 596-9279. You may call 24 hours a day - 7
days a week. These are toll free numbers.
I have a question that is not answered on this page.
If it is a question about the operation of this site you should view our list of
Frequently Asked Questions and if you don't find you answer then you can Contact the Webmaster.
If you have a membership billing question or any membership type question and you joined
our site BEFORE FEBRUARY 17th 2005, you may Email BHE
or call BHE at 1-800-298-7054. This is a toll free number in the U.S. and Canada. Anywhere
else call 1-770-682-3999. This number is available to you 24 hours a day - 7 days a week.
If you have a membership billing question or any membership type question and you joined
our site AFTER FEBRUARY 17th 2005, you may email CC-Bill . Or U.S. users may
call (888) 906-0666. If you are outside the U.S. you may call (888) 596-9279. You may call
24 hours a day - 7 days a week. These are toll free numbers.
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